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FAQs

Membership and joining

How do I become a member?

Joining Unitas is easy. You can sign up HERE or in person at our Reception

On the membership form you should select this option and then fill out an “All About Me” form so we can best understand how to support your child. Our Inclusion Coordinator will then be in touch – please wait for her to contact you before coming for your first session

Membership is just £5 per year and each visit costs 50p. This small fee helps us provide a safe, welcoming space for everyone

Our Junior sessions are for ages 8–12, Senior session are for ages 13–19, and up to 25 for those with additional needs, and our Limitless sessions are for our members aged 8-25 with additional needs and their families

Yes! You’re welcome to come and have a look around. Speak to our Reception team to arrange a quick tour

Your membership gives you access to more than 20 activities every session (50p per visit), a hot meal for £1, and support from our incredible youth workers

Sessions and timetable

What time does Unitas open and close?

Juniors (Ages 8-12)

With exciting spaces like our gym, music studio, art room, sports hall and more, we help young people build confidence, develop new skills and discover their passions in a safe and supportive environment surrounded by positive role models.

Wednesdays 4pm – 8pm
Saturdays 10am – 2pm

Seniors (Ages 13-19, up to 25 with SEND)

Our young people do more than have fun, they build skills and prepare for their future, through our employability workshops or tailored projects and programmes. They can also enjoy exciting trips that broaden their horizons.

Mondays 4pm-6:30pm (Level-Up)
Tuesdays 4pm-9pm
Thursdays 4pm-9pm
Fridays 4pm-10pm
Saturdays 5pm-9pm

Limitless (Ages 8 – 25 with SEND)

Our Youth Zone is accessible for young people with SEND, offering inclusive spaces like our Sensory Room to build confidence and skills in a safe environment. Supported by a dedicated team who provide care, encouragement and engaging activties. Parents/carers and siblings are also welcome.

Sundays 10am – 2pm

Level-Up (13–19 / up to 25 SEND)

Why not try our targeted sessions, focused on building practical skills, confidence and independence through structured activities, challenges and smaller group programmes. 

Monday 4pm – 6:30pm

Girl Zone (Year 7–age 19 / up to 25 SEND)

Girls Zone is our Girls Only session and a space where young women and girls can be yourself, feel safe and have fun. Find your people, try new things and build confidence in a way that feels right for you.

Saturdays 2pm – 5pm

We’re open seven days a week, including evenings and weekends. Please note there are occasional changes to the schedule and follow us on social media.

No booking is required for regular sessions – just turn up, swipe your card, and join in. We do encourage Juniors to book to speed things up at Reception. Holiday Club sessions do require booking - we cannot guarantee a place if you show up on the day

There’s something for everyone – from sports and climbing to cooking, music, arts, gaming, and creative workshops

Some are regular favourites, but we also change things up often, so there’s always something new to try

Holiday Club

What is the Unitas Holiday Club?

Our Holiday Club runs during school holidays and offers fun, active days filled with games, trips, workshops, and themed events

Yes, Holiday Club sessions usually need to be booked in advance. Keep an eye on our website and socials for sign-up details

Yes, all young people receive a hot, nutritious meal as part of the day. Meat bought by Unitas and cooked in our kitchen is Halal. If preferred, young people can bring their own packed lunch (no nuts please)

Safety and safeguarding

How do you keep young people safe at Unitas?

Safety is our top priority. All staff and volunteers are fully trained and DBS checked, and we have clear safeguarding policies in place

Our youth workers are always here to listen. Young people can speak to any staff member at any time, and we’ll make sure they get the right support

Absolutely. You can call reception during opening hours, and a member of staff will be happy to help

Please go to our Safeguarding page (see the menu at the top of this page) for more information. In an emergency or if you think a child is at immediate risk of harm, always call 999

Limitless and additional needs

What is Limitless?

Limitless is our specialist session for young people with additional needs or disabilities, running up to age 25

Our trained staff and volunteers provide tailored support to ensure everyone can take part, feel safe, and enjoy their time at Unitas

Yes – our team will be happy to talk through your child’s needs and how we can best support them. On the membership form you should select this option and then fill out an “All About Me” form so we can best understand how to support your child. Our Inclusion Coordinator will then be in touch – please wait for her to contact you before coming for your first session

Food and meals

Do young people get a meal during sessions?

Yes, a hot meal is available on every session. It costs £1

Of course. Just let us know when you join or renew your membership, and our team will make sure we’re aware of any allergies or dietary needs. Unitas is nut-free

We buy and cook halal meat. There is also always a vegetarian option

As well a hot food, we also have a cafe where drinks and snacks can be purchased. Generally, around £2-£3 should be more than enough for this. Please try and avoid sending notes where you can

What to bring and what to expect

What should my child bring to a session?

Comfortable clothes, suitable shoes for activities, and lots of energy! We provide all the equipment needed for sessions. You might want to bring a coat or jumper, as we do have outdoor areas. Blades are not permitted at Unitas and members will be security checked on arrival

Yes, we have lockers and safe areas where members can keep bags and coats. We are unable to accept liability for possessions brought to Unitas, so we advise that nothing valuable is brought in – all possessions remain the responsibility of the member at all times

Phones are allowed, but we encourage everyone to get involved and make the most of their time away from screens. We operate a no phones policy for our Junior sessions (including Juniors Holiday Club). We are always happy for members to use our landline at Reception to call home, or for you to contact them through, our number is 020 8075 5888

All lost property which is found or handed in to Unitas is held for a maximum of 6 weeks. We support thousands of young people each year so it's a good idea to name things fully (not just initial) and if something gets lost please try to be as specific as possible. Things like patterns, sizes, brands etc all help us find your item for its safe return. If an item is clearly named, then we will try and contact you to let you know that it is here. Unfortunately it isn’t always possible to reunite owners with lost property – we advise that members avoid bringing valuable, expensive, or special items to Unitas wherever possible. Please note we are not responsible for any items brought into the Youth Zone

Parents and guardians

Can parents stay during sessions?

Our sessions are designed to give young people independence, so parents don’t usually stay. But we’re always happy to show parents around

All carers and support workers can only enter if they have valid enhanced DBS and ID for our team to check

Follow us on social media, check the website for updates, or sign up to our newsletter for the latest news and events

Our Reception team is your first point of contact – they'll be happy to help: Call 020 8075 588 or email enquiries@unitasyouthzone.org

The ‘default’ answer for Junior members is no. So unless you tell us otherwise you will need to come in and collect them. The 'default answer' for Seniors is yes. Seniors can arrive and leave on their own. You need to give permission for your Junior-aged child to leave alone (or only in specific circumstances or with specific person/people) on the membership form. Please make sure your child knows who is picking them up! If want to change Consent to Leave arrangements please let Reception know

Contact and communication

How can I get in touch?

You can call us on 020 8075 5888 or email enquiries@unitasyouthzone.org. We’re always happy to answer questions or help with membership details

If you have a general question or concern, please speak to a member of the team. If you have a safeguarding concern, please go to this page. If you wish to make a formal complaint, please email complaints@unitasyouthzone.org

Follow us on Instagram, Facebook for news, photos, and updates from the Youth Zone

Volunteers

What areas can I support?

General youth work
Sports, gym and fitness
Multimedia and music
Arts and crafts
Employability
Training kitchen and wellbeing
Helping to serve in our Unicafé
Reception and administration
Minibus driving

If you have other skills not covered by the above, do be in touch and we will see if we can match you to a role within Unitas

A part of our mission is to offer young people consistency. Thus, initially, we would like our volunteers to commit to at least one shift per week, for a minimum of twelve weeks. We may also consider applications from those who can commit to less frequency but for a longer period of time

No volunteering experience is necessary. Full training will be provided

All volunteers must be aged 18 or over. Unitas members who wish to volunteer can do so via our Young Leaders programme

Email volunteering@unitasyouthzone.org with any enquiries, or fill out the application form to start your journey with us